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Privacy Policy

Last Updated: 18th February 2026

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1. Introduction

This Privacy Policy explains how Sage Woodcraft (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit and use our website [sagewoodcraft.co.uk] (the “Website”).

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the “data controller” of your personal data.

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2. Information We Collect

We may collect and process the following types of personal data:

 
A. Information You Provide

When you use our Website, place an order, or contact us, we may collect:

  • Full name

  • Billing and/or delivery address

  • Email address

  • Telephone number

  • Payment details (processed securely via our payment provider)

  • Any information you provide in contact forms or correspondence

 
B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referring website addresses

 
C. Payment Information

We do not store full card details. Payments are processed securely by our third-party payment provider. Your payment data is handled in accordance with their privacy and security policies.

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3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to process and fulfil your orders.

  • Legal obligation – to comply with tax, accounting, and legal requirements.

  • Legitimate interests – to operate, maintain, and improve our Website.

  • Consent – where required (for example, optional cookies).

 

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Take and manage payments

  • Communicate with you about your order or enquiry

  • Provide customer support

  • Comply with legal and accounting obligations

  • Improve the functionality and security of our Website

We do not sell your personal data.

We do not use your information for external marketing purposes.

 

5. Sharing Your Information

We may share your data with:

  • Payment processors

  • Website hosting providers

  • Professional advisers (such as accountants or legal advisers)

  • HM Revenue & Customs (HMRC) or other authorities if legally required

All third parties are required to respect the security of your personal data and to process it in accordance with the law.

 

6. Data Retention

We retain personal data only as long as necessary:

  • Order and transaction records may be kept for up to 6 years to comply with UK tax law.

  • Enquiry data may be retained for a reasonable period for customer service purposes.

 

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, no online transmission is completely secure.

 

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Data portability (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

To exercise any of your rights, please contact us using the details below.

 

9. Cookies

Our Website may use essential cookies to ensure proper functionality and security.

You can control or disable cookies through your browser settings. If we introduce non-essential cookies in the future, we will request your consent.

 

10. International Transfers

We primarily store and process data within the United Kingdom. If any data is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

12. Contact Details

If you have any questions about this Privacy Policy or your personal data, please contact:

Sage Woodcraft
liberty@sagewoodcraft.co.uk

07763 371 807

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